One request, three local companies
Tell us what’s happening with your system once. We send your request to up to three vetted local HVAC companies. They reach out to you, schedule a visit, assess the problem in person, and give you a written estimate. You compare all three before you spend a dollar.
The three steps
Step 1: Submit one request
Tell us your name, contact information, ZIP code, and a short description of what’s happening with your system.
Step 2: Up to three vetted companies reach out
Your request is sent to up to three vetted local HVAC companies serving the Clayton area. They contact you directly by phone, text, or email, based on your stated preference, to schedule a visit at your home.
Step 3: Compare and decide
Each company inspects your system at your home and gives you a written estimate. Compare the diagnoses, the recommendations, and the prices side by side — then hire whoever earns it. Or hire nobody. Your call.
Our vetting standard
Before a company may receive requests through ClaytonSVC, our standard is to check the following:
- North Carolina licensing: The company holds the appropriate active HVAC contractor licensing through the NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors.
- Insurance: The company provides evidence of active general liability insurance and, where applicable, workers’ compensation coverage.
- Complaint standing: The company’s Better Business Bureau profile, complaint pattern, and other readily available public complaint information are reviewed for unresolved or serious concerns.
- Local presence: The company serves Clayton or the surrounding Johnston County area and has a verifiable local business presence.
- Business identity: The company’s legal or trade name, service area, and contact information are verified.
- Responsiveness: The company agrees to make prompt contact with new homeowner requests during its stated business hours.
- Homeowner choice: The company understands that the homeowner may compare written estimates and is under no obligation to hire it.
Our ongoing standard is to review homeowner feedback and complaint patterns. A company that repeatedly fails to respond, provides misleading information, or develops serious unresolved complaints may be paused or removed from participation.
Licensing and insurance information can change. Before signing a contract, homeowners should confirm the company’s current credentials and request any documents they need directly from the company.
What happens after you submit?
- Your request is sent to up to three vetted local companies.
- Each company decides how and when to respond; response times vary.
- You may receive calls, texts, or emails from one or more of the companies.
- A company may ask follow-up questions or schedule a diagnostic visit before giving a firm repair price.
- For installation work, a company may need to evaluate your home before providing a written installed estimate.
- You can accept one offer, continue comparing, or decline all of them.
How ClaytonSVC makes money
Participating HVAC companies pay ClaytonSVC for introductions to homeowners who request service. Homeowners never pay ClaytonSVC a fee for submitting a request. This payment does not require you to hire any company.
Why we publish our standard
“Vetted” should mean more than a marketing claim. Publishing the checks above tells you what ClaytonSVC looks for before a company can participate and what you should still confirm before hiring. It also gives participating companies a clear standard to meet.
Why vetting matters
A license means the state says they can do the work; insurance means you’re not liable if something goes wrong; complaint standing shows how they treat people when a job goes sideways. That’s the homework most homeowners never have time to do — we do it before a company ever gets your request.
Start with one request
One request. Up to three vetted local companies reach out, visit, and estimate in writing — compare before you commit.
